As the Community Experience Manager, you will serve as the strategic lead for our most valued properties, responsible for the entire lifecycle from onboarding to retention
Job Summary
As the Community Experience Manager, you will serve as the strategic lead for our most valued properties, responsible for the entire lifecycle from onboarding to retention.
You will lead a team responsible for building and maintaining relationships with HOA Boards and Property Managers, guiding them through complex transitions and driving subscriber growth.
This role requires a blend of independent judgment, cross-functional collaboration, and a "can-do" attitude to implement and oversee the launch process, ensuring a smooth transition and industry-leading customer experience.
Matching Summary
As the Community Experience Manager, you will serve as the strategic lead for our most valued properties, responsible for the entire lifecycle from onboarding to retention.
Skills & Requirements
Must-have
Stakeholder Relationship Management
Conflict Resolution
Customer Experience Oversight
Team Management & Development
Project Leadership & Technical Implementation
Data Integrity & Administration
Nice-to-have
Agile and dedicated culture
Genuine connections focus
Evolving, dynamic, and ambitious mindset
Surprise and delight customers
Key Requirements
5+ years of related experience
Experience in managing Community Association relationships
Ability to acquire and maintain expertise in telecommunications hardware and fiber-to-the-home (FTTH) infrastructure
Proven ability to interact with high-level stakeholders