Client Success Manager - Cac

VIMO INC

Texas, TX, United States
Competitive compensation; not specified
Onsite
State-based exchange experience
Project management skills
Telephony and contact center expertise
The Client Success Manager is the primary strategic partner for State-Based Exchange clients, ensuring high-quality delivery of eligibility, enrollment, and consumer assistance services

Job Summary

  • The Client Success Manager is the primary strategic partner for State-Based Exchange clients, ensuring high-quality delivery of eligibility, enrollment, and consumer assistance services.
  • This role involves managing client relationships, leading cross-functional initiatives, and implementing AI-enabled solutions to improve operational efficiency.
  • VIMO Inc offers a comprehensive benefits package including health, dental, retirement, and paid time off, along with a culture focused on purpose and collaboration.

Matching Summary

The Client Success Manager is the primary strategic partner for State-Based Exchange clients, ensuring high-quality delivery of eligibility, enrollment, and consumer assistance services.

Salary

Competitive compensation; Not specified

Skills & Requirements

Must-have

  • State-Based Exchange experience
  • Project management skills
  • Telephony and contact center expertise
  • Data analysis and reporting
  • AI and automation implementation
  • Compliance and regulatory knowledge

Nice-to-have

  • Agile project management certification
  • Experience with AI/ML platforms
  • Familiarity with CMS guidance
  • Cross-agency collaboration skills

Key Requirements

  • Bachelor's degree in relevant field
  • 5+ years supporting State-Based Exchange or Medicaid programs
  • Proven client management and stakeholder engagement experience
  • Hands-on experience with contact center telephony and QA frameworks
  • Practical experience with AI/automation solutions

Work Rights

Not specified

Tailored Resume

Cover Letter