Proven customer service experience in financial services
Ability to articulate financial terms clearly
Experience working in busy retail environments
**
CommBank is seeking two Customer Banking Specialists for their Parramatta branch to enhance customer banking experiences. The role involves engaging with customers about their banking needs, providing solutions, and supporting financial decisions, with a focus on delivering exceptional customer service.
**
Job Summary
The role involves having in-depth conversations with customers to support their overall banking needs including Home Loans and Business Banking.
Employees will complete Financial Health Checks to assess customer needs and identify changes while providing options through digital banking education.
The position requires problem-solving skills to provide effective solutions while championing the bank's processes and risk-adverse culture.
Matching Summary
Match Score: 75
**
CommBank is seeking two Customer Banking Specialists for their Parramatta branch to enhance customer banking experiences. The role involves engaging with customers about their banking needs, providing solutions, and supporting financial decisions, with a focus on delivering exceptional customer service.
**
Skills & Requirements
Must-have
Proven customer service experience in Financial Services
Ability to articulate financial terms clearly
Experience working in busy retail environments
Nice-to-have
Genuine interest in improving customer financial wellbeing
Holistic approach to solving customer problems
Championing risk-adverse culture and processes
Key Requirements
Prior experience in Financial Services, Retail, or Hospitality
Availability for predetermined Part Time rosters (19 hours/week)
Strong communication skills to explain complex financial concepts