Team Leader

SunLife

Manage team performance daily
Provide leadership coaching mentoring
Analyze metrics for timely action
The role involves managing team performance daily to ensure service and quality objectives are consistently attained

Job Summary

  • The role involves managing team performance daily to ensure service and quality objectives are consistently attained.
  • Leadership responsibilities include providing coaching, mentoring, and recruitment to develop CCR competencies and position them for success.
  • The company fosters a work environment that values people, encourages participation, creativity, learning, and accountability.

Matching Summary

The role involves managing team performance daily to ensure service and quality objectives are consistently attained.

Skills & Requirements

Must-have

  • Manage team performance daily
  • Provide leadership coaching mentoring
  • Analyze metrics for timely action
  • Responsible for employee recruitment
  • Ensure staff equipped with tools

Nice-to-have

  • Foster creativity learning accountability
  • Champion coaching model culture
  • Identify process system improvements
  • Support P4 culture philosophies
  • Build continuous improvement culture

Key Requirements

  • Experience in call center management
  • Strong analytical and metric interpretation skills
  • Proven ability in employee recruitment and retention

Work Rights

Not specified

Tailored Resume

Cover Letter