Teamlead Process Owner

Strada

Es, Spain
On-site
End to end client relationship management
Manage client slas and kpis
Root cause analysis and preventative steps
Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately

Job Summary

  • Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately.
  • Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets.
  • Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate.

Matching Summary

Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately.

Skills & Requirements

Must-have

  • End to end client relationship management
  • Manage client SLAs and KPIs
  • Root cause analysis and preventative steps
  • Team coaching and performance development
  • MS Office tools proficiency

Nice-to-have

  • People-first solutions
  • Drive automation and innovation
  • Global and fast-paced environment
  • Collaborate and work independently

Key Requirements

  • 5-8 years relevant experience
  • Payroll or Health & Welfare/Benefits administration
  • HR consulting, HR Outsourcing or Corporate environment
  • Workday, SAP, or PeopleSoft knowledge preferred
  • Native Dutch writing and verbal skills

Work Rights

Not specified

Tailored Resume

Cover Letter