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COS is seeking a Digital Experience Specialist in Shanghai to enhance the end-to-end user experience across digital channels, focusing on improving customer journeys and driving sales growth. The role involves strategic planning, visual merchandising, and collaboration with various stakeholders to optimize site performance and customer engagement.
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Job Summary
The Digital Experience Specialist is responsible for the end-to-end user experience on all digital channels, driving daily content and site planning.
You contribute to digital profitable growth by optimizing the customer journey from start page to final receipt while adhering to brand quality standards.
The role requires conducting data-driven analysis using search, web analytics, and A/B testing to identify actions that improve user experience and sales performance.
Matching Summary
Match Score: 75
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COS is seeking a Digital Experience Specialist in Shanghai to enhance the end-to-end user experience across digital channels, focusing on improving customer journeys and driving sales growth. The role involves strategic planning, visual merchandising, and collaboration with various stakeholders to optimize site performance and customer engagement.
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Skills & Requirements
Must-have
End-to-end digital user experience management
Visual merchandising and site planning expertise
A/B testing and conversion rate optimization
Web analytics and heatmapping analysis skills
Cross-functional collaboration with global teams
Nice-to-have
Strong attention to detail in content audits
Customer-centric mindset and trend awareness
Effective communication with external partners
Strategic commercial planning abilities
Key Requirements
Right to live and work in China required
Must be available to work in Shanghai office 4 days a week
Experience with e-commerce platforms and visual merchandising