Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
Workday is a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work
Job Summary
Workday is a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work.
The Paradox team at Workday utilizes an AI assistant to streamline recruitment and hiring processes.
The company offers trust to take risks, tools to grow, skills to develop, and support for long-term investment in employees.
Matching Summary
Workday is a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants
Skills & Requirements
Must-have
enterprise SaaS solutions
customer success management
account management
product support and troubleshooting
client onboarding and training
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
integrity, empathy, and shared enthusiasm
functional domain expertise in HR/recruiting software
Key Requirements
8+ years customer success or account management experience
5+ years customer success or account management experience
8+ years supporting enterprise SaaS solutions
5+ years supporting enterprise SaaS solutions
Technical understanding of complex software ecosystems
Experience educating clients on products
Comfortable working with global, cross-functional teams