A Customer Solutions Order Engineer provides technical expertise to the sales team and FL (front line) CSE, understands customer needs, and transforms these needs into optimal KONE solutions
Job Summary
A Customer Solutions Order Engineer provides technical expertise to the sales team and FL (front line) CSE, understands customer needs, and transforms these needs into optimal KONE solutions.
Focusing on non-standard tendering cases, the CSE Engineer, Solution is part of the KONE early engagement team and ensures that KONE offerings and specifications are included in the customer’s building specifications.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Matching Summary
A Customer Solutions Order Engineer provides technical expertise to the sales team and FL (front line) CSE, understands customer needs, and transforms these needs into optimal KONE solutions.
Skills & Requirements
Must-have
technical expertise to sales team
transform customer needs into solutions
non-standard tendering cases
define specifications, costs, lead times
deep understanding of KONE solutions
holistic understanding of customer segments
Nice-to-have
innovative and collaborative working culture
employee engagement and participation
sustainability and ethical business practices
trust and respect among co-workers
recognition of good performance
Key Requirements
Bachelor’s degree in Engineering or relevant field
Several years' experience in elevator business field operations
Minimum 5 years relevant engineering experience
Excellent skills in translating customer needs
Understanding of construction and modernization processes