Associate Program Manager

Five9

San Ramon, California, USA
Base: $56,200—$148,500 usd; bonus/equity: annual p...
Hybrid (remote for candidates outside 50 miles of san ramon; hybrid for those within 50 miles)
Project management skills
Business process management
Client relationship building
Five9 is seeking an Associate Program Manager to join their Professional Services Team, focusing on delivering cloud contact center solutions. The ideal candidate should have project management experience, possess excellent communication skills, and be eager to learn about AI technologies in customer service

Job Summary

  • As an entry-level contributor to the Professional Services Team, the ideal candidate will be passionate, ready to learn, a team player and performer wanting to develop into a Program Manager.
  • Key responsibilities include effectively communicating plans, progress, and status updates to stakeholders, running project meetings, and creating project artifacts.
  • The total compensation package may include an annual performance bonus, stock, and other applicable incentive compensation plans, along with health, dental, vision coverage, and a 401k saving plan with employer matching.

Matching Summary

Match Score: 75

Five9 is seeking an Associate Program Manager to join their Professional Services Team, focusing on delivering cloud contact center solutions. The ideal candidate should have project management experience, possess excellent communication skills, and be eager to learn about AI technologies in customer service.

Salary

Base: $56,200—$148,500 USD; Bonus/Equity: Annual performance bonus, stock, and/or other applicable incentive compensation plans; Benefits: Health, dental, and vision coverage, Short & Long-Term Disability, Basic Life Insurance, 401k saving plan with employer matching, mental health support platform, employee stock purchase plan, Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Skills & Requirements

Must-have

  • project management skills
  • business process management
  • client relationship building
  • communication skills
  • time management and organization

Nice-to-have

  • customer service environment
  • call center industry experience
  • AI exposure
  • team player
  • inquisitive mindset

Key Requirements

  • 2-3 years experience in project management
  • Experience in a dynamic, fast-paced environment
  • Ability to work in a remote environment
  • Willing to travel on occasion

Work Rights

Not specified

Tailored Resume

Cover Letter