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Relativity Space is seeking an IT Associate II to support its computing infrastructure and end-user systems at its Cape Canaveral location. The ideal candidate will have experience in troubleshooting, customer service, and a strong foundation in IT, while benefiting from a collaborative and innovative company culture.
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Job Summary
Actively participate in the team’s daily tasking and support requirements, answering tickets addressing desktop, user experience, and system issues in a timely and professional manner.
Install and maintain user endpoint devices, and support infrastructure managed by other IT teams, while training users on complex system and computer functions.
Deliver and document solutions that reduce Service Desk requests and repetitive service workloads, leveraging desktop operating system wisdom to resolve issues and improve the end user experience.
Matching Summary
Match Score: 75
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Relativity Space is seeking an IT Associate II to support its computing infrastructure and end-user systems at its Cape Canaveral location. The ideal candidate will have experience in troubleshooting, customer service, and a strong foundation in IT, while benefiting from a collaborative and innovative company culture.
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Skills & Requirements
Must-have
Desktop and user experience support
Install and maintain endpoint devices
Troubleshoot computer hardware and software
Basic networking knowledge
Document solutions and procedures
Nice-to-have
Advanced Mac and Linux troubleshooting
Familiarity with M365 suite
Experience with Active Directory
Key Requirements
2+ years Enterprise environment experience
2+ years computer HW & SW troubleshooting
2+ years Help Desk/Service Support
Ability to lift 20+ lbs
Flexible hours and overtime availability
Work Rights
Must clear background check for US government clearance