Not specified; not specified; country specific ben...
Hybrid
3-5+ years technical customer support experience
Restful apis json authentication flows
Troubleshooting api calls and logs
The Complaints Escalation Analyst I position at RELX in Singapore focuses on providing expert-level technical support for API and DaaS services. The ideal candidate should have a strong technical background, excellent communication skills, and a customer-oriented mindset, working closely with various teams to resolve complex issues
Job Summary
This role serves as the frontline escalation point for complex API and DaaS issues from customers and internal teams.
The position requires deep understanding of API endpoints, authentication flows, and error handling to validate customer queries and responses.
Candidates must be able to work cross-functionally with Product, Engineering, and Sales to drive alignment during incident resolution.
Matching Summary
Match Score: 85
The Complaints Escalation Analyst I position at RELX in Singapore focuses on providing expert-level technical support for API and DaaS services. The ideal candidate should have a strong technical background, excellent communication skills, and a customer-oriented mindset, working closely with various teams to resolve complex issues.
Salary
Not specified; Not specified; Country specific benefits offered
Skills & Requirements
Must-have
3-5+ years technical customer support experience
RESTful APIs JSON authentication flows
Troubleshooting API calls and logs
Python or Node.js scripting proficiency
Nice-to-have
Strong analytical problem-solving abilities
Customer-focused mindset under pressure
Experience with enterprise AI tools
Key Requirements
Bachelor's degree or equivalent practical experience
Minimum 3-5 years hands-on experience in API support
Must have been in current role for 1 year
No disciplinary action or attendance issues in past 12 months