Customer Service Representative

fgcplus

Bacolod City, Philippines
Base: competitive pyy including incentives + gener...
On-site
Excellent english communication skills
Respond to customer inquiries
Use of phone, email, chat, ticketing systems
FGC+ is committed to transforming US businesses through all-inclusive outsourcing solutions and fostering a nurturing environment focused on work-life balance and employee growth

Job Summary

  • FGC+ is committed to transforming US businesses through all-inclusive outsourcing solutions and fostering a nurturing environment focused on work-life balance and employee growth.
  • The Customer Service Representative role involves delivering outstanding client support by responding to inquiries, troubleshooting issues, and maintaining service standards to ensure customer satisfaction.
  • Employees benefit from competitive pay, day 1 HMO, paid leave, 13th month pay, employee engagement events, and opportunities for personal and professional development.

Matching Summary

FGC+ is committed to transforming US businesses through all-inclusive outsourcing solutions and fostering a nurturing environment focused on work-life balance and employee growth.

Salary

Base: Competitive pay including incentives and generous allowances; Bonus/Equity: Not specified; Benefits: Day 1 HMO, 25 days annual paid leave, 13th month pay, onsite medical support

Skills & Requirements

Must-have

  • Excellent English communication skills
  • Respond to customer inquiries
  • Use of phone, email, chat, ticketing systems
  • Troubleshoot and escalate issues
  • Maintain accurate customer records
  • Work in fast-paced environment
  • Willingness to work shifting schedules

Nice-to-have

  • Customer-centric attitude
  • Empathy and professionalism
  • Strong problem-solving skills
  • Ability to multitask across tools
  • Mentorship and continuous learning culture

Key Requirements

  • Senior high school graduate or higher
  • BPO or customer service experience advantageous
  • Proficiency in computer use and typing
  • Ability to work nights, weekends, holidays
  • Strong active listening skills
  • Immediate start is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter