Recepcionista Novotel Campo De Las Naciones

Novotel Campo De Las Naciones

Madrid, Spain
On-site
Customer journey management
Check-in and check-out process
Upselling and cross-selling
Novotel Campo De Las Naciones is seeking an experienced Receptionist to ensure an exceptional customer experience while adhering to company values and fostering a collaborative work environment. The ideal candidate should possess strong communication skills, flexibility in working hours, and a proactive attitude toward customer service

Job Summary

  • The Receptionist's mission is to ensure the continuity of the company's values and contribute to achieving established objectives by providing an unforgettable customer experience.
  • Key responsibilities include managing the customer journey before, during, and after their stay, ensuring compliance with protocols and legal regulations, and managing cash transactions.
  • The role requires at least 2 years of experience in a similar position, a degree in Tourism, fluency in Spanish and English, and flexibility for rotating shifts, including nights, weekends, and holidays.

Matching Summary

Match Score: 85

Novotel Campo De Las Naciones is seeking an experienced Receptionist to ensure an exceptional customer experience while adhering to company values and fostering a collaborative work environment. The ideal candidate should possess strong communication skills, flexibility in working hours, and a proactive attitude toward customer service.

Skills & Requirements

Must-have

  • Customer journey management
  • Check-in and check-out process
  • Upselling and cross-selling
  • Handling customer needs
  • Cash management and billing
  • Data protection compliance

Nice-to-have

  • Positive and collaborative work environment
  • Creative and constructive spirit
  • Proactive problem-solving
  • Adaptability to changing needs
  • Attention to detail

Key Requirements

  • Minimum 2 years of experience
  • Degree in Tourism
  • Proficiency in Spanish and English
  • Medium/advanced Excel skills
  • Flexible work hours

Work Rights

Not specified

Tailored Resume

Cover Letter