Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practice
Salesforce and gainsight proficiency
This role ensures customers achieve maximum value from Workday Adaptive Planning through strategic advisory and partnership
Job Summary
This role ensures customers achieve maximum value from Workday Adaptive Planning through strategic advisory and partnership.
The successful candidate will manage a portfolio of 50-60 enterprise accounts totaling over $5M in ARR while driving renewals and upsells.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including bonuses and stock grants.
Matching Summary
This role ensures customers achieve maximum value from Workday Adaptive Planning through strategic advisory and partnership.
Salary
Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
3+ years CSM experience in SaaS
2+ years change management practice
Salesforce and Gainsight proficiency
Executive relationship building skills
Renewal negotiation and contract management
Strategic account planning expertise
Nice-to-have
Experience in EPM or financial ERP space
Pricing strategy and critical thinking
Trusted advisor executive presence
Collaboration across Sales and Product teams
Driving customer adoption and value realization
Key Requirements
Bachelor's degree or equivalent work experience
3+ years as CSM supporting SaaS solution
2+ years using Salesforce CRM
2+ years using Gainsight customer success tool
Proven ability to negotiate contracts and manage renewals