Metering Assistant

Ecotricity Group

Stroud, United Kingdom
On-site
Customer service skills
Salesforce and junifer experience
Utility industry knowledge
Ecotricity Group is seeking a Metering Assistant to handle gas and electricity meter queries and provide exceptional customer service. The role requires efficient problem resolution and communication with customers and third-party agents, with a focus on maintaining accurate customer data and supporting the delivery of smart meters

Job Summary

  • The role involves supporting and resolving gas and electricity meter queries while providing exceptional customer service to clients.
  • Candidates must be based near Stroud, Gloucestershire, and able to travel to the office as the position requires physical presence.
  • Ecotricity offers a comprehensive benefits package including a healthcare plan, generous pension, and 25 days of holiday plus bank holidays.

Matching Summary

Match Score: 85

Ecotricity Group is seeking a Metering Assistant to handle gas and electricity meter queries and provide exceptional customer service. The role requires efficient problem resolution and communication with customers and third-party agents, with a focus on maintaining accurate customer data and supporting the delivery of smart meters.

Skills & Requirements

Must-have

  • Customer service skills
  • Salesforce and Junifer experience
  • Utility industry knowledge
  • Strong numeracy and accuracy
  • Office presence in Stroud

Nice-to-have

  • Passion for green energy
  • Smart meter installation support
  • Proactive problem solving
  • Excellent time management
  • Multi-tasking abilities

Key Requirements

  • Experience with multiple IT systems
  • Utility industry background preferred
  • High level of numeracy required

Work Rights

Not specified

Tailored Resume

Cover Letter