Customer Service Manager (MNC | Processes. Digitalization)

GMP RECRUITMENT SERVICES (S) PTE LTD

Singapore, Singapore
**
End-to-end customer operations management
Hubspot crm optimization and automation
Strong commercial judgment on pricing
** The Customer Service Manager position at GMP Recruitment Services requires a leader to oversee customer operations, optimize CRM systems, and foster a high-performing team. The ideal candidate will have significant experience in customer operations and team management, preferably within the B2B industrial or engineering sectors. This role emphasizes continuous improvement and collaboration with sales to enhance customer satisfaction and operational efficiency. **

Job Summary

  • The role involves owning end-to-end customer operations including quotations, order management, and account servicing.
  • Candidates must lead the optimization of HubSpot as the central platform to ensure data accuracy and pipeline visibility.
  • The position requires leading a high-performing team while driving continuous improvement and automation across workflows.

Matching Summary

Match Score: 75

** The Customer Service Manager position at GMP Recruitment Services requires a leader to oversee customer operations, optimize CRM systems, and foster a high-performing team. The ideal candidate will have significant experience in customer operations and team management, preferably within the B2B industrial or engineering sectors. This role emphasizes continuous improvement and collaboration with sales to enhance customer satisfaction and operational efficiency. **

Skills & Requirements

Must-have

  • End-to-end customer operations management
  • HubSpot CRM optimization and automation
  • Strong commercial judgment on pricing
  • Team leadership and performance management
  • Workflow standardization and SOP implementation

Nice-to-have

  • B2B industrial or engineering environment experience
  • Proactive customer-centric mindset
  • Continuous improvement initiative drive
  • High-performance culture building

Key Requirements

  • Bachelor's degree in Business or Engineering
  • 5-10 years of relevant experience
  • Prior team leadership experience required

Work Rights

Not specified

Tailored Resume

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