Customer Service Specialist

Rowdylee

Customer order execution
Master demand plan maintenance
Sales/operations meeting participation
The company fosters a culture that unifies, embraces uniqueness, and positions for long-term success through common values

Job Summary

  • The company fosters a culture that unifies, embraces uniqueness, and positions for long-term success through common values.
  • Key responsibilities include coordinating and executing operational support for customer orders, acting as the first point of contact for investigations, and managing inventory requirements.
  • The role involves creating and expediting sales orders, coordinating the Master Demand Plan, participating in Sales/Operations meetings, and resolving billing/collection issues.

Matching Summary

The company fosters a culture that unifies, embraces uniqueness, and positions for long-term success through common values.

Skills & Requirements

Must-have

  • Customer order execution
  • Master Demand Plan maintenance
  • Sales/Operations meeting participation
  • Price list maintenance in Oracle
  • Billing and collections coordination
  • Customer quote and price support
  • Material return coordination
  • Progress monitoring from contact to resolution
  • Reporting for clients, sales, marketing, and operations
  • Understanding production environments
  • Communication channel maintenance
  • Finished product shipment coordination

Nice-to-have

  • Adherence to company values
  • Respectful interaction
  • Open and honest communication
  • Doing the right things
  • Teamwork
  • Proactive approach
  • Effective communication
  • Problem-solving
  • Detail-oriented
  • Leadership potential
  • Decision-making ability

Key Requirements

  • 2-5 years of customer service/manufacturing experience
  • Data analysis, sales, and forecast experience
  • Advanced English proficiency
  • Ability to read and interpret contracts/specifications
  • Numerical agility
  • Organizational skills
  • Bachelor's degree in Business, Commerce, Administration, Industrial Engineering, or related field

Work Rights

Not specified

Tailored Resume

Cover Letter