The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing high-quality technical support across diverse energy transition and sustainability applications
Job Summary
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing high-quality technical support across diverse energy transition and sustainability applications.
This role offers outstanding opportunities for personal and professional development, enabling you to become a global expert in energy and sustainability intelligence through direct client engagements and collaboration across departments.
S&P Global Energy is committed to fostering a connected and engaged workplace that values integrity, discovery, and partnership while providing comprehensive benefits to support employee well-being and career growth.
Matching Summary
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing high-quality technical support across diverse energy transition and sustainability applications.
Skills & Requirements
Must-have
Energy transition data expertise
Client support and technical assistance
Multi-channel client engagement
Root cause analysis and problem solving
Collaboration with product and commercial teams
Experience with Salesforce Service Cloud
Flexible working hours including nights
Nice-to-have
Strong team collaboration skills
Customer-focused mindset with empathy
Adaptability to new technologies
Experience in global multicultural environments
Knowledge of AI concepts and prompts
Excellent organizational and project management skills
Key Requirements
Bachelor’s degree in Business, Finance, Economics or related field
3 to 5 years industry experience in energy or financial sectors
3 to 5 years client support or technical support experience
Experience with Salesforce Service Cloud or ServiceNow