Coordenador De Atendimento Ao Cliente (customer Care)

Roche

São Paulo, Brazil
Hybrid
Customer service and logistics operations
Order to cash/delivery process
Advanced ms office suite
Roche is seeking a Customer Care Coordinator in São Paulo, Brazil, to oversee demand planning and improve customer experience through effective supply chain management. The ideal candidate should have a strong background in customer service, logistics, and team leadership, alongside a collaborative mindset and proficiency in relevant tools

Job Summary

  • As a Customer Care Coordinator, you will be responsible for demand planning results for your accounts, working with clients, business partners, and demand planners.
  • You will also be responsible for identifying end-to-end (E2E) supply chain improvement opportunities to positively impact the customer experience.
  • Roche's culture encourages personal expression, open dialogue, and genuine connections, valuing acceptance and respect to foster personal and professional growth.

Matching Summary

Match Score: 85

Roche is seeking a Customer Care Coordinator in São Paulo, Brazil, to oversee demand planning and improve customer experience through effective supply chain management. The ideal candidate should have a strong background in customer service, logistics, and team leadership, alongside a collaborative mindset and proficiency in relevant tools.

Skills & Requirements

Must-have

  • Customer Service and Logistics Operations
  • Order to Cash/Delivery Process
  • Advanced MS Office Suite
  • SAP SD and MM Modules
  • Customer Experience Initiatives

Nice-to-have

  • Strategic Agility and Collaboration
  • Influence Leadership Skills
  • Agile Methodologies Knowledge
  • Power BI or Tableau Knowledge

Key Requirements

  • Completed Bachelor's Degree
  • Advanced English Proficiency
  • People Management Experience

Work Rights

Not specified

Tailored Resume

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