Base: $100,000 - $200,000; bonus: included in rang...
Not specified (potential for hybrid or remote based on company culture).
5+ years customer success experience
2+ years people leadership experience
Expert crm software proficiency
SHI International Corp. is seeking a Manager for VMware Customer Success, responsible for leading customer success initiatives focused on VMware Cloud Foundation adoption and retention. The ideal candidate will have extensive experience in customer success, strong leadership skills, and a solid understanding of VMware products
Job Summary
The role is responsible for leading day-to-day execution of the Customer Success motion for a portfolio of VMware by Broadcom customers with a focus on VCF adoption and retention.
Candidates will coach Customer Success Managers, drive consistent process execution, and ensure accurate reporting on health, consumption, adoption, and outcomes.
SHI International Corp offers world-class facilities, continuous professional growth, and benefits including medical, vision, dental, and 401K.
Matching Summary
Match Score: 85
SHI International Corp. is seeking a Manager for VMware Customer Success, responsible for leading customer success initiatives focused on VMware Cloud Foundation adoption and retention. The ideal candidate will have extensive experience in customer success, strong leadership skills, and a solid understanding of VMware products.
Salary
Base: $100,000 - $200,000; Bonus: Included in range; Benefits: Medical, vision, dental, 401K, flexible spending
Skills & Requirements
Must-have
5+ years Customer Success experience
2+ years people leadership experience
Expert CRM software proficiency
VMware Cloud Foundation knowledge
Executive stakeholder management
Nice-to-have
Broadcom vendor partnership experience
Strong cross-functional collaboration skills
Empathetic culture fostering ability
Strategic thinking for complex situations
Adaptability to change management
Key Requirements
Bachelor's degree or relevant work experience
5+ years in Customer Success or Technical Account Management
2+ years direct or matrix leadership experience
Working knowledge of VMware products and licensing motions