Consumer Advocacy Representative

RELX

Multiple Locations
First point of contact for consumers
Provide authentication and disclosures
Research dispute requests
Serve as the first point of contact for consumers via telephone, providing authentication and disclosures while upholding security and privacy

Job Summary

  • Serve as the first point of contact for consumers via telephone, providing authentication and disclosures while upholding security and privacy.
  • Assist consumers in filing disputes, analyzing reports, and educating them on claim information and reason codes.
  • Document customer interactions and transactions in the approved CRM, working with Dispute and Resolution teams to resolve issues.

Matching Summary

Serve as the first point of contact for consumers via telephone, providing authentication and disclosures while upholding security and privacy.

Skills & Requirements

Must-have

  • First point of contact for consumers
  • Provide authentication and disclosures
  • Research dispute requests
  • Document customer interactions in CRM
  • Follow strict guidelines and SOPs
  • Excellent phone etiquette
  • Excellent oral and written communication

Nice-to-have

  • Analytical and adaptable
  • Self-motivated with positive attitude
  • Deal with confidential data
  • Work quickly in fast-paced environment
  • Email correspondence experience
  • Business writing skills

Key Requirements

  • Call center experience of at least 2 years
  • Bachelor's degree holder or 2 years of college
  • Background of US Insurance industry preferred
  • Experience handling customer escalation a plus
  • Proficiency in Microsoft office applications
  • Ability to learn enterprise AI tools

Work Rights

Not specified

Tailored Resume

Cover Letter