Major Incident Analyst Ii

621

Boston, Massachusetts, United States
Base: $75,275.20 - $109,553.60 annually; bonus/equ...
Hybrid
Major incident management experience
Itsm processes including incident management
24x7 on-call rotation availability
This role is critical for restoring essential systems during high-stakes situations to ensure patient safety and care quality

Job Summary

  • This role is critical for restoring essential systems during high-stakes situations to ensure patient safety and care quality.
  • The position requires active participation in a 24x7 on-call rotation to support a world-class healthcare environment that never sleeps.
  • Candidates will drive continuous improvement by analyzing incident data, defining success metrics, and enhancing IT Service Management practices.

Matching Summary

This role is critical for restoring essential systems during high-stakes situations to ensure patient safety and care quality.

Salary

Base: $75,275.20 - $109,553.60 annually; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses included

Skills & Requirements

Must-have

  • Major Incident Management experience
  • ITSM processes including Incident Management
  • 24x7 on-call rotation availability
  • High-pressure decision making skills
  • Cross-functional team coordination

Nice-to-have

  • ITIL Certification preferred
  • Experience in NOC or Command Center
  • Continuous improvement mindset
  • Strong interpersonal communication skills
  • Training and mentorship capabilities

Key Requirements

  • Minimum 5 years prior experience in business or technical analyst roles
  • BS/BA degree or equivalent combination of education and experience
  • Experience with Major Incident management preferred
  • ITIL Certification (plus)
  • Hybrid work model requiring onsite presence

Work Rights

Not specified

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