Job Summary

• Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
• The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, guidance on billable services, and acting as an escalation point for customer issues.
• Workday provides trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants.

Skills & Requirements

Key Requirements

• 7+ years in customer facing services role
• Issue resolution and escalation management
• CRM and customer success platforms experience
• Functional domain expertise with Financials preferred
• Experience with State & Local Government customer base
• Customer management in complex software/SaaS
• Ability to travel up to 20%

Work Rights