Next Generation Customer Experience (omnichannel) Manager

Takeaweigh

Toronto, Canada
Base: $115,000.00 - $158,400.00; bonus/equity: not...
40% onsite
Omnichannel customer engagement
Data-driven customer journey planning
Digital expertise
The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies

Job Summary

  • The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies.
  • Partner with cross functional teams to design and optimize data-driven and AI enabled omnichannel customer journeys.
  • Build NGCE capability by upskilling teams in omnichannel customer engagement fundamentals.

Matching Summary

The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies.

Salary

Base: $115,000.00 - $158,400.00; Bonus/Equity: Not specified; Benefits: Comprehensive range of benefits and incentives

Skills & Requirements

Must-have

  • omnichannel customer engagement
  • data-driven customer journey planning
  • digital expertise
  • AI enabled omnichannel solutions
  • personalization frameworks
  • digital channel effectiveness

Nice-to-have

  • proactive insight led mindset
  • innovative experience enhancements
  • agile project management
  • growth mindset
  • storytelling with data

Key Requirements

  • 6+ years of experience
  • University degree in Science, Business, Marketing, Digital, Data
  • English/French bilingualism is an asset
  • Proven integrity, strong growth mindset, and track record of innovation and change leadership

Work Rights

Not specified

Tailored Resume

Cover Letter