Customer Service Specialist- Bilingual

Frost

Texas, US
Hybrid
Flexible availability including weekends
1+ years customer service or banking experience
Excellent written and verbal communication skills
Frost is seeking a Bilingual Customer Service Specialist in Texas to provide support for banking needs through a 24/7 contact center. The ideal candidate will possess strong communication skills, customer service experience, and a commitment to continuous improvement, while also being flexible with their availability

Job Summary

  • This role serves as the first line of support for customers addressing their banking needs through a 24/7 contact center.
  • Candidates will complete an 8-week comprehensive training program covering banking knowledge, system overviews, and customer service best practices.
  • The company offers extensive benefits including medical, dental, vision, 401(k) matching, and tuition reimbursement.

Matching Summary

Match Score: 85

Frost is seeking a Bilingual Customer Service Specialist in Texas to provide support for banking needs through a 24/7 contact center. The ideal candidate will possess strong communication skills, customer service experience, and a commitment to continuous improvement, while also being flexible with their availability.

Skills & Requirements

Must-have

  • Flexible availability including weekends
  • 1+ years customer service or banking experience
  • Excellent written and verbal communication skills

Nice-to-have

  • Passion for helping people with kind attitude
  • Commitment to continuous improvement
  • High attention to detail

Key Requirements

  • 1+ years experience in customer service, sales, or banking
  • Experience in a customer contact center setting
  • Proficiency in Microsoft computer applications

Work Rights

Not specified

Tailored Resume

Cover Letter