Specialist Customer Care

jobs.barclays

Knutsford, United Kingdom
Not specified; not specified; not specified
Exceptional customer service skills
Complex customer needs resolution
Multi-channel communication proficiency
The role focuses on providing exceptional customer service while resolving complex customer needs across chat, email, and phone channels

Job Summary

  • The role focuses on providing exceptional customer service while resolving complex customer needs across chat, email, and phone channels.
  • Employees are expected to collaborate with cross-functional teams to improve customer care processes and implement best practices.
  • Success in this position requires demonstrating Barclays values of Respect, Integrity, Service, Excellence, and Stewardship.

Matching Summary

The role focuses on providing exceptional customer service while resolving complex customer needs across chat, email, and phone channels.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Complex customer needs resolution
  • Multi-channel communication proficiency

Nice-to-have

  • Financial services industry knowledge
  • Adaptability to change
  • Team leadership and coaching experience

Key Requirements

  • Excellent customer service skills
  • Strong communication abilities
  • Attention to detail and organization

Work Rights

Not specified

Tailored Resume

Cover Letter