Manager, Service - The Rec Room Roundhouse

Cineplex

Toronto, Canada
Base: $53,700 - $63,700cad; bonus/equity: not spec...
Ensure policies and standards adherence
Protect company assets and inventory
Maximize sales and profitability
The Service Manager will be responsible for ensuring policies, procedures, and standards are followed in all guest-facing and culinary areas, protecting company assets, and maximizing sales and profitability

Job Summary

  • The Service Manager will be responsible for ensuring policies, procedures, and standards are followed in all guest-facing and culinary areas, protecting company assets, and maximizing sales and profitability.
  • Key responsibilities include maintaining seamless operations across amusement, food and beverage, guest service, and retail, ensuring facility cleanliness and safety standards, and executing gaming initiatives to drive financial performance.
  • This role requires a focus on guest experience, profit and loss performance, employee retention, and developing a supportive, hospitality-focused environment through coaching and feedback.

Matching Summary

The Service Manager will be responsible for ensuring policies, procedures, and standards are followed in all guest-facing and culinary areas, protecting company assets, and maximizing sales and profitability.

Salary

Base: $53,700 - $63,700CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Ensure policies and standards adherence
  • Protect company assets and inventory
  • Maximize sales and profitability
  • Maintain high quality and service
  • Execute company programs professionally
  • Manage inventory and shrinkage

Nice-to-have

  • Vision for hospitality culture
  • Positive employee morale
  • Build bench-strength of staff
  • Protect and enhance brand
  • Role model company culture

Key Requirements

  • 1-3 years managing high volume restaurant/venue
  • Post-secondary education in business/hospitality preferred
  • Experience in customer service and people management
  • Ability to lead teams during high volume
  • Strong conflict resolution skills
  • Proficient with Microsoft Office Suite
  • Provincially applicable alcohol certificate

Work Rights

Not specified

Tailored Resume

Cover Letter