Client Outreach Retention Consultant

TIAA

Base: $30.77ph - $41.92ph; bonus/equity: incentive...
Client retention strategies
Financial needs assessment
Product and solution positioning
The Client Outreach Retention Consultant resolves client questions, educates clients regarding investment options and requirements, facilitates transfers, and positions the organization's solutions

Job Summary

  • The Client Outreach Retention Consultant resolves client questions, educates clients regarding investment options and requirements, facilitates transfers, and positions the organization's solutions.
  • This role involves addressing client questions, assessing financial needs, educating on product benefits, and advocating for TIAA's products and services.
  • TIAA offers a comprehensive Total Rewards package designed to make a positive difference in the lives of its associates, including a superior retirement program and competitive health, wellness, and work-life offerings.

Matching Summary

The Client Outreach Retention Consultant resolves client questions, educates clients regarding investment options and requirements, facilitates transfers, and positions the organization's solutions.

Salary

Base: $30.77/hr - $41.92/hr; Bonus/Equity: Incentive program linked to performance; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Must-have

  • Client retention strategies
  • Financial needs assessment
  • Product and solution positioning
  • Inbound and outbound client calls

Nice-to-have

  • Collaborative in-office environment
  • Future-focused skills development
  • Client-obsessed culture
  • Continuous improvement mindset

Key Requirements

  • 2+ years financial services experience
  • Series 6 or 7 & Series 63 FINRA license
  • Life & Health Insurance license within 120 days
  • University Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter