Logitech is seeking a Digital Workplace Lead to enhance IT operations through automation and a modern employee-first approach. The ideal candidate should have significant experience in IT service management, a proven leadership track record, and a strong focus on improving the employee experience
Job Summary
You will coach our 24x7 global support staff, moving the culture from simply closing tickets to understanding root causes and driving long-term value.
You will identify repetitive tasks and use your expert judgment to eliminate friction through automation and AI-driven workflows.
You will act as a one-stop resource for alignment, ensuring technical changes are communicated clearly and empathetically to our diverse, global workforce.
Matching Summary
Match Score: 85
Logitech is seeking a Digital Workplace Lead to enhance IT operations through automation and a modern employee-first approach. The ideal candidate should have significant experience in IT service management, a proven leadership track record, and a strong focus on improving the employee experience.
Skills & Requirements
Must-have
modern automated employee-first model
automate through AI-driven workflows
operational excellence and continuous improvement
standardize global support processes
communicate technical changes to global workforce
Nice-to-have
challenge the status quo
take full ownership
coaching others
solve the problem first mindset
technical curiosity
Key Requirements
Bachelor's degree in IT or related field
Minimum 5 years of experience in modern workplace technology and ITSM
Proven experience in leading or coaching technical teams
Strong understanding of modern support frameworks (like ITIL)
Hands-on with ITSM tools (like Jira Service Management)