Management of large diesel or natural gas generators
Leadership of 100+ agent support team
Generac Power Systems is seeking a Director of Service Operations for Data Centers to lead their aftersales support for power generation equipment. The ideal candidate will have extensive experience in technical service management, particularly with diesel or natural gas generators, and will be responsible for overseeing a large team to enhance customer satisfaction and operational efficiency
Job Summary
The Director of Service Operations is responsible for delivering exceptional aftersales support for stationary power generation equipment within the Industrial business unit.
This role oversees a 24/7 consumer support operation of over 100 agents while ensuring seamless customer-centric post-sale experiences across all support channels.
Generac offers competitive benefits including health insurance, 401k, an onsite gym, and unique Volunteer Time Off programs to foster community impact.
Matching Summary
Match Score: 85
Generac Power Systems is seeking a Director of Service Operations for Data Centers to lead their aftersales support for power generation equipment. The ideal candidate will have extensive experience in technical service management, particularly with diesel or natural gas generators, and will be responsible for overseeing a large team to enhance customer satisfaction and operational efficiency.
Skills & Requirements
Must-have
7 years experience in generator product support
Management of large diesel or natural gas generators
Leadership of 100+ agent support team
Data Center SLA requirements expertise
Advanced knowledge of engine maintenance and fuel systems
Nice-to-have
PMP and Lean Six Sigma certification
Uptime Institute credentials (ATD, ATS, AOP)
Strong cross-functional collaboration skills
Proactive client and dealer relationship building
Experience with SAP and Salesforce ERP systems
Key Requirements
Bachelor's degree in Engineering or Business Administration
4 years of management level experience
10+ years of experience with power generation equipment
Certifications: PMP, Lean Six Sigma, CMRP, CTSP, CSM, or Uptime Institute
Advanced expertise in AC/DC circuitry and wiring schematics