Especialista Soporte A Clientes -tomateros De Culiacán

APACTix

Culiacán, Sinaloa, Mexico
Onsite
Customer support and advisory
Event operational cycle support
Crm (salesforce) reporting
APACTix is seeking a Customer Support Specialist for their Culiacán location, primarily focused on providing exceptional service and operational support during live sporting events. The ideal candidate should have experience in customer service, project follow-up, and data analysis, with a strong affinity for baseball and the ability to work in dynamic environments

Job Summary

  • As a Customer Support Specialist, you will be the key person advising and supporting our sports clients throughout their event's operational cycle.
  • You will provide support by identifying root causes and delivering solutions within agreed timelines, and report on operational coverage and technical issues via CRM.
  • Benefits include direct contract with the company, legal and superior benefits, and a collaborative and dynamic work environment at the Estadio Tomateros.

Matching Summary

Match Score: 85

APACTix is seeking a Customer Support Specialist for their Culiacán location, primarily focused on providing exceptional service and operational support during live sporting events. The ideal candidate should have experience in customer service, project follow-up, and data analysis, with a strong affinity for baseball and the ability to work in dynamic environments.

Skills & Requirements

Must-have

  • Customer support and advisory
  • Event operational cycle support
  • CRM (Salesforce) reporting
  • On-site access control coordination
  • System training for operational teams

Nice-to-have

  • Passion for baseball
  • Field work adaptability
  • Continuous improvement mindset
  • Collaborative and results-oriented

Key Requirements

  • Bachelor's degree in Business Administration, Communication, or related field
  • Intermediate to advanced English proficiency
  • Minimum 3 years in customer service, field work, project tracking, and data analysis
  • Indispensable experience with Salesforce or similar CRM
  • Availability to travel to Mexico City constantly

Work Rights

Not specified

Tailored Resume

Cover Letter