Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
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10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
** Integer is seeking a Senior Manager for IT Service Management to oversee ITSM governance, incident management, and continuous improvement initiatives. The ideal candidate will have extensive experience in ITIL practices and strong leadership skills, particularly in regulated environments. The position offers a competitive compensation package, comprehensive benefits, and opportunities for professional development. **

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness by defining evidence standards and ensuring ongoing compliance.
  • The company offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and a 401(k) plan with matching.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management to oversee ITSM governance, incident management, and continuous improvement initiatives. The ideal candidate will have extensive experience in ITIL practices and strong leadership skills, particularly in regulated environments. The position offers a competitive compensation package, comprehensive benefits, and opportunities for professional development. **

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, 401(k) match, and 80 hours holidays

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX IT General Controls audit readiness
  • CMDB governance and data integrity management

Nice-to-have

  • ITIL certification at Intermediate or Managing Professional level
  • Experience leading large-scale IT modernization initiatives
  • Ability to balance control with agility in decision making
  • Strong executive communication and facilitation skills

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in ITSM or IT Operations
  • Demonstrated experience with SOX ITGCs or regulated controls

Work Rights

Not specified

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