Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, US
Base: $19-$22ph; bonus: performance-based bonuses ...
3 years customer service experience
1 year veterinary medicine experience
Strong communication and leadership skills
The role involves supervising the Client Service Representative team while ensuring every client interaction results in a positive impression

Job Summary

  • The role involves supervising the Client Service Representative team while ensuring every client interaction results in a positive impression.
  • Candidates must possess strong communication and leadership skills to guide the team effectively while demonstrating organizational abilities.
  • The company offers competitive pay, performance bonuses, 401(k) matching, and opportunities for professional growth and development.

Matching Summary

The role involves supervising the Client Service Representative team while ensuring every client interaction results in a positive impression.

Salary

Base: $19-$22/hour; Bonus: Performance-based bonuses available; Benefits: 401(k) match, CE allowance, pet discounts, health/dental/vision insurance

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year veterinary medicine experience
  • Strong communication and leadership skills
  • Experience with computerized scheduling programs
  • Knowledge of animal handling and patient care

Nice-to-have

  • Human medical field experience
  • Degree in veterinary or relevant field
  • 1 year leadership experience
  • Motivated and energetic personality
  • Compassionate team player

Key Requirements

  • Minimum 3 years customer service experience
  • Minimum 1 year veterinary medicine experience
  • High school diploma required
  • Preferred: Degree in veterinary or relevant field
  • Preferred: 1 year leadership experience

Work Rights

Not specified

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