Customer Service Representative (health/medical) – Hybrid (md) R0052028

Wolters Kluwer N.V

Hagerstown, MD, United States
Base: $29,700.00 - $49,650.00 usd; bonus/equity: n...
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E-commerce background
Live chat crm experience
Salesforce proficiency
** Wolters Kluwer N.V. is seeking a Customer Service Representative for its Health UpToDate division, focusing on providing quality service in a hybrid work environment. The position requires a minimum of two years of experience in customer service, preferably in e-commerce or health/medical settings, and offers comprehensive benefits. **

Job Summary

  • This entry-level role focuses on delivering exceptional service and support to customers within the Health UpToDate division.
  • The position requires handling administrative tasks such as processing orders, managing billing requests, and documenting interactions accurately.
  • Wolters Kluwer offers comprehensive benefits including medical, dental, vision plans, 401(k), and paid parental leave.

Matching Summary

Match Score: 75

** Wolters Kluwer N.V. is seeking a Customer Service Representative for its Health UpToDate division, focusing on providing quality service in a hybrid work environment. The position requires a minimum of two years of experience in customer service, preferably in e-commerce or health/medical settings, and offers comprehensive benefits. **

Salary

Base: $29,700.00 - $49,650.00 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance

Skills & Requirements

Must-have

  • E-commerce background
  • Live chat CRM experience
  • Salesforce proficiency
  • Strong customer orientation
  • Basic problem-solving skills

Nice-to-have

  • Clear verbal and written communication
  • Attention to detail in documentation
  • Effective time management
  • Fundamental product knowledge
  • Team collaboration abilities

Key Requirements

  • Minimum 2 years of e-commerce experience
  • Must be legally authorized to work in the US without sponsorship
  • Experience with Salesforce or similar CRM systems

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter