Associate Director- Us Omnichannel/digital Operations

Biogen

Base: $164,000.00-$226,000.00; bonus/equity: short...
7+ years omnichannel/digital operations experience
Pharmaceutical industry background required
Veeva and salesforce martech stack proficiency
This role leads the development of the enterprise Omnichannel capability roadmap to align digital operations with brand strategies and customer needs

Job Summary

  • This role leads the development of the enterprise Omnichannel capability roadmap to align digital operations with brand strategies and customer needs.
  • The incumbent will drive AI innovation and automation to accelerate speed-to-market while ensuring seamless integration across Veeva, Salesforce, and other MarTech platforms.
  • Biogen offers a competitive compensation package including base salary, short-term and long-term incentives, and comprehensive benefits such as tuition reimbursement and paid parental leave.

Matching Summary

This role leads the development of the enterprise Omnichannel capability roadmap to align digital operations with brand strategies and customer needs.

Salary

Base: $164,000.00-$226,000.00; Bonus/Equity: Short-term cash bonus and equity incentive opportunities available; Benefits: Medical, Dental, Vision, Life, 401(k) match, Tuition reimbursement up to $10,000

Skills & Requirements

Must-have

  • 7+ years Omnichannel/Digital Operations experience
  • Pharmaceutical industry background required
  • Veeva and Salesforce MarTech stack proficiency
  • Next Best Action (NBA) personalization activation
  • AI innovation in operations stream
  • Figma proficiency for design systems
  • SAFE/PI backlog management experience

Nice-to-have

  • MBA degree preferred
  • Deep intellectual curiosity and passion for winning
  • Solutions-oriented mindset with sense of urgency
  • Experience with HCP 360 activation
  • Strong stakeholder influence skills
  • Test-and-learn culture championing

Key Requirements

  • Minimum 7 years Omnichannel/Digital Operations experience
  • Proven leadership in pharmaceutical company transformations
  • Hands-on production experience with web and email deployment
  • Expertise in PRC review processes
  • Bachelor's degree required; MBA preferred

Work Rights

Not specified

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