Customer Care Champion - Weekday Lates

Otis

Leicester, United Kingdom
Excellent written and verbal communication skills
Ability to work under pressure
Team player with customer service passion
You will act as the primary interface between internal and external customers while managing inbound and outbound calls from technicians and service delivery managers

Job Summary

  • You will act as the primary interface between internal and external customers while managing inbound and outbound calls from technicians and service delivery managers.
  • The role involves dispatching work orders, capturing job information in the CRM, and managing alarm call procedures within agreed timeframes.
  • Otis offers intensive training in technology, processes, and soft skills, along with opportunities to build a career through their Employee Scholar Program.

Matching Summary

You will act as the primary interface between internal and external customers while managing inbound and outbound calls from technicians and service delivery managers.

Skills & Requirements

Must-have

  • Excellent written and verbal communication skills
  • Ability to work under pressure
  • Team player with customer service passion

Nice-to-have

  • Flexibility to upskill into other areas
  • Interest in technology and processes
  • Willingness to exchange ideas with colleagues

Key Requirements

  • Passion for excellent customer service
  • Strong communication skills
  • Ability to work Monday to Friday 3pm-7pm

Work Rights

Not specified

Tailored Resume

Cover Letter