Gerente De Operações - Psp E Sac

IQVIA

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Management of psp and sac operations
Ensuring regulatory compliance and audits
Leadership of coordinators and supervisors
** The job posting is for a Gerente De Operações at IQVIA, focusing on the strategic and operational management of Patient Support Programs (PSP) and Customer Service (SAC). The ideal candidate should have a solid background in healthcare, experience in team management, and strong communication skills, with a hybrid work model requiring 4 days in-office. **

Job Summary

  • The role is responsible for the strategic and operational management of Patient Support Programs (PSP) and Customer Service (SAC).
  • Candidates must lead teams to ensure contractual adherence, service level agreements, and key performance indicators are met.
  • The position requires acting as a strategic focal point for clients while maintaining governance, quality, and compliance standards.

Matching Summary

Match Score: 75

** The job posting is for a Gerente De Operações at IQVIA, focusing on the strategic and operational management of Patient Support Programs (PSP) and Customer Service (SAC). The ideal candidate should have a solid background in healthcare, experience in team management, and strong communication skills, with a hybrid work model requiring 4 days in-office. **

Skills & Requirements

Must-have

  • Management of PSP and SAC operations
  • Ensuring regulatory compliance and audits
  • Leadership of coordinators and supervisors
  • Strategic client relationship management
  • SLA and KPI performance monitoring

Nice-to-have

  • Intermediate English proficiency
  • Advanced Excel, Word, PowerPoint skills
  • Executive communication style
  • Systemic vision and strategic mindset
  • Patient-focused leadership profile

Key Requirements

  • Higher education degree in Health area
  • Solid experience in PSP and team management
  • Post-graduation or MBA desirable
  • Hybrid work model with 4 days onsite

Work Rights

Not specified

Tailored Resume

Cover Letter