Sr Business Process Analyst - Knowledge Management And Ai
Workday
Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools kcs
Process mapping analysis improvement methodologies
The role involves analyzing knowledge trends and driving process optimization initiatives to strengthen the knowledge ecosystem and enhance digital AI tools
Job Summary
The role involves analyzing knowledge trends and driving process optimization initiatives to strengthen the knowledge ecosystem and enhance digital AI tools.
Candidates will collaborate with cross-functional teams to develop clear process documentation, including process flows and standard operating procedures.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the time each quarter in the office or field.
Matching Summary
The role involves analyzing knowledge trends and driving process optimization initiatives to strengthen the knowledge ecosystem and enhance digital AI tools.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
8+ years Business Process Analyst experience
5+ years knowledge management tools KCS
Process mapping analysis improvement methodologies
2+ years SQL and data visualization tools
Experience with digital support technologies chatbots
Nice-to-have
Lean Six Sigma certification highly desirable
Adaptable self-starter with strong communication
Curious minds and courageous collaborators culture
Understanding of artificial intelligence machine learning concepts
Key Requirements
Bachelor's degree in related field or equivalent experience
KCS and Lean Six Sigma certification preferred
Proven experience in global customer support or software organizations