This role executes the firm's resilience-related stakeholder engagement strategy for the EMEA region as a key member of the Global Operational Resilience Engagement team
Job Summary
This role executes the firm's resilience-related stakeholder engagement strategy for the EMEA region as a key member of the Global Operational Resilience Engagement team.
The incumbent acts as the regional point person for communications during operational incidents, managing messaging for internal and external audiences under tight deadlines.
Success requires strong business acumen to partner with Product, Engineering, Security, Legal, and Risk teams while maintaining consistent global messaging in follow-the-sun scenarios.
Matching Summary
This role executes the firm's resilience-related stakeholder engagement strategy for the EMEA region as a key member of the Global Operational Resilience Engagement team.
Skills & Requirements
Must-have
12+ years incident management experience
Crisis communications expertise
Stakeholder engagement strategy
High-pressure decision making
Cross-functional collaboration
Nice-to-have
DORA regulatory framework familiarity
UK CTP regulations knowledge
Risk control management frameworks
First or second line perspective
Collaborative work style
Key Requirements
12+ years technical or operational response experience
Experience managing high stakes communications with clients and regulators
Proven ability to exercise influence in matrixed global organizations