Conseiller·ère - Service À La Clientèle

CRP Informationssysteme GmbH

Rimouski, QC, Canada
Not specified; benefits: employer-pyid group insur...
Hybrid (100% in-office, hybrid, or 100% remote options available)
Fluent in french and english
Active listening and communication skills
Problem diagnosis and solution finding
CRP Informationssysteme GmbH is seeking a customer service representative to support their software Accèscité Territoire. The ideal candidate will have strong analytical skills, a desire to assist others, and proficiency in both French and English

Job Summary

  • The primary mission is to accompany clients in using the Accèscité Territoire application and serve as the first line of support.
  • Employees will diagnose problems encountered by clients during application usage and research effective solutions.
  • The company offers a choice between 100% office, hybrid, or 100% remote work arrangements at their Rimouski or Québec offices.

Matching Summary

Match Score: 85

CRP Informationssysteme GmbH is seeking a customer service representative to support their software Accèscité Territoire. The ideal candidate will have strong analytical skills, a desire to assist others, and proficiency in both French and English.

Salary

Not specified; Benefits: Employer-paid group insurance; Vacation: 3 weeks year 1, increasing to 5 weeks after 7 years

Skills & Requirements

Must-have

  • Fluent in French and English
  • Active listening and communication skills
  • Problem diagnosis and solution finding

Nice-to-have

  • Experience in customer service roles
  • Comfortable with computer applications
  • Municipal domain experience
  • Analytical mindset
  • Team collaboration spirit

Key Requirements

  • Bilingual proficiency (French and English) required
  • Training provided upon hiring

Work Rights

Not specified

Tailored Resume

Cover Letter