Productivity Applications Support Engineer (m365), Tech System Engineer- Miro, Figma, M365, Lucid Chart, Asana Exp - 4-9 Yrs

Cisco UK

Not specified; not specified; not specified
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Microsoft 365 application support
Third-party enterprise tool expertise
Phone and chat technical support
** Cisco UK is seeking a Productivity Applications Support Engineer with expertise in Microsoft 365 and third-party applications. The role involves providing technical support, troubleshooting, and ensuring productivity for Cisco employees while working in a hybrid environment. **

Job Summary

  • You will serve as a friendly voice providing world-class fix and technical support to global Cisco employees via chat and phone.
  • The role involves advising on Cisco standards, managing installations, and assisting with migrations from non-standard tools to standard applications.
  • Successful candidates will participate in critical issue desk operations and weekend on-call rotations after 6 to 12 months in the role.

Matching Summary

Match Score: 75

** Cisco UK is seeking a Productivity Applications Support Engineer with expertise in Microsoft 365 and third-party applications. The role involves providing technical support, troubleshooting, and ensuring productivity for Cisco employees while working in a hybrid environment. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Microsoft 365 application support
  • Third-party enterprise tool expertise
  • Phone and chat technical support
  • Miro Figma Lucidchart Asana experience
  • License provisioning and access management

Nice-to-have

  • Creative problem solving skills
  • Curiosity about technology trends
  • Patience in user communication
  • Passion for helping others
  • Ability to work independently

Key Requirements

  • Two years of professional technical fixing expertise with M365 applications
  • Experience in customer service or technical fixing via phone and chat
  • Ability to convey technical ideas to a nontechnical audience
  • Flexible to work day evening or night shifts
  • Flexible to work in a hybrid work setting

Work Rights

Not specified

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