Dispute Analyst - X Payments

xAI

Bastrop, TX, United States
On-site
Investigate customer disputes
Manage provisional credits
Ensure regulatory compliance
xAI is seeking a Dispute Analyst for their Risk Operations team to handle customer disputes across various payment channels. The ideal candidate should have strong analytical skills and a deep understanding of regulations related to electronic fund transfers and chargebacks

Job Summary

  • X Payments seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels.
  • This fast-paced role requires strong analytical skills and collaboration with Fraud, Compliance, and Customer Support teams to deliver timely, fair resolutions while minimizing business risk.
  • Identify dispute trends or emerging issues and provide insights to leadership for process or policy improvements.

Matching Summary

Match Score: 85

xAI is seeking a Dispute Analyst for their Risk Operations team to handle customer disputes across various payment channels. The ideal candidate should have strong analytical skills and a deep understanding of regulations related to electronic fund transfers and chargebacks.

Skills & Requirements

Must-have

  • Investigate customer disputes
  • Manage provisional credits
  • Ensure regulatory compliance
  • Collaborate with internal teams
  • Monitor dispute aging
  • Communicate resolution outcomes

Nice-to-have

  • Thrive on curiosity
  • Engineering excellence
  • Flat organizational structure
  • Initiative and leadership
  • Strong prioritization skills

Key Requirements

  • 3+ years debit/credit card dispute experience
  • Knowledge of Regulation E, NACHA rules
  • Card network chargeback guidelines
  • End-to-end consumer dispute handling
  • Familiarity with dispute systems

Work Rights

Not specified

Tailored Resume

Cover Letter