Order Management Supervisor (german Speaking / Emea Time Zone))

Pall Corporation

Petaling Jaya, Malaysia
Order to cash process management
Customer satisfaction focus
Cross-functional collaboration
The Customer Service Supervisor is responsible for collaborating cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment

Job Summary

  • The Customer Service Supervisor is responsible for collaborating cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment.
  • Manages a team of associates responsible for end to end “Order to Cash” process, via phone, email and e-commerce.
  • Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Matching Summary

The Customer Service Supervisor is responsible for collaborating cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment.

Skills & Requirements

Must-have

  • Order to Cash process management
  • Customer satisfaction focus
  • Cross-functional collaboration
  • German language proficiency
  • EMEA time zone availability
  • S4H knowledge

Nice-to-have

  • Continuous improvement mindset
  • Career development coaching
  • ONETEAM collaboration
  • Shared service environment experience

Key Requirements

  • College degree or equivalent experience
  • Technical training in customer service
  • Order management knowledge
  • English and German language skills
  • Ability to manage conflict and adapt to change

Work Rights

Not specified

Tailored Resume

Cover Letter