Accenture is seeking a Service Management Analyst to support the implementation and maintenance of IT Service Management (ITSM) processes remotely. The ideal candidate should have at least 2 years of relevant experience and proficiency in Service Management tools, along with strong communication skills in Polish and English
Job Summary
Support the implementation and maintenance of IT Service Management (ITSM) processes in alignment with best practices.
Enhance service delivery through monitoring, reporting and insightful analysis, and identify opportunities for process improvements.
Opportunities to expand expertise in ITSM and service delivery through continuous learning and collaboration.
Matching Summary
Match Score: 85
Accenture is seeking a Service Management Analyst to support the implementation and maintenance of IT Service Management (ITSM) processes remotely. The ideal candidate should have at least 2 years of relevant experience and proficiency in Service Management tools, along with strong communication skills in Polish and English.
Skills & Requirements
Must-have
IT Service Management (ITSM) processes
ITIL-based processes
Service Desk Management
ServiceNow or JIRA
Polish and English proficiency
Nice-to-have
project management
business analysis
process improvement identification
training delivery
Key Requirements
2 years of experience in relevant roles
Advanced proficiency in IT Service Management
Proficiency in Service Management tools
Advanced proficiency in Service Desk Management
Intermediate proficiency in Service Request Management, Analysis and Reporting
Ability to work independently as a subject matter expert