Job Summary

• Lead digital NPI field readiness activities to ensure products are supportable, diagnosable, and service-ready prior to launch.
• Design and lead structured field follow programs for newly released digital products, establishing 30/60/90 day early-life monitoring plans.
• Monitor early field performance using telemetry, support data, as well as dealer & customer feedback, identifying patterns and leading root cause analysis.

Matching Summary

Salary

Base: $128,470.00 - $208,770.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account (HSA), Flexible Spending Accounts (FSAs), Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Key Requirements

• Bachelor’s degree or equivalent experience
• Extensive experience supporting digital products
• Experience with telemetry and support data
• Experience with software lifecycle processes
• Familiarity with agile development
• Familiarity with issue tracking tools
• Familiarity with release management practices

Work Rights