Quality Customer Service Leader

Valeo Service

Field early warning procedure execution
Vim and qrqc methodology application
Statistical warranty data analysis
The role involves detecting field claim spikes using FEW triangles and analyzing factors to create red flags by the 15th of each month

Job Summary

  • The role involves detecting field claim spikes using FEW triangles and analyzing factors to create red flags by the 15th of each month.
  • Candidates must technically analyze warranty parts to determine Valeo's liability percentage and secure agreement with customers on these findings.
  • This position offers the opportunity to join a global innovative company with over 20,000 engineers working in Research & Development.

Matching Summary

The role involves detecting field claim spikes using FEW triangles and analyzing factors to create red flags by the 15th of each month.

Skills & Requirements

Must-have

  • Field Early Warning procedure execution
  • VIM and QRQC methodology application
  • Statistical warranty data analysis
  • OEM and dealer interface management
  • Warranty liability technical analysis

Nice-to-have

  • Cross-functional team communication skills
  • Customer feedback integration capabilities
  • Multi-cultural environment experience

Key Requirements

  • Experience with QRQC methodology
  • Ability to perform statistical analysis of raw warranty data
  • Technical capability to define warranty liability

Work Rights

Not specified

Tailored Resume

Cover Letter