Customer Service Level 2 Agent

North Carolina Department of Revenue

Raleigh, North Carolina, US
Base: $45,000 - $53,000; bonus/equity: not specifi...
Hybrid
High-volume telephone queue
Resolve written correspondence
Answer taxpayer questions
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services

Job Summary

  • The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.
  • This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.
  • The state of North Carolina offers excellent comprehensive benefits, including health insurance, retirement plans, and paid time off.

Matching Summary

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.

Salary

Base: $45,000 - $53,000; Bonus/Equity: Not specified; Benefits: Excellent comprehensive benefits

Skills & Requirements

Must-have

  • High-volume telephone queue
  • Resolve written correspondence
  • Answer taxpayer questions
  • Understand tax laws and procedures

Nice-to-have

  • Professional development opportunities
  • Career advancement paths
  • Serve North Carolina citizens
  • Balance professional and personal life

Key Requirements

  • Associate's degree or equivalent experience
  • One year work experience
  • Proficiency in word processing
  • Tax compliance required

Work Rights

Not specified

Tailored Resume

Cover Letter