It Helpdesk

Btisolutions

Not specified; not specified; competitive compensa...
Fully remote
2+ years desktop support experience
Windows 10/11 administration skills
Macos configuration basics
Btisolutions is seeking an IT Helpdesk professional to serve as the first point of contact for user-reported issues, primarily in a mixed Windows and macOS environment. The role involves troubleshooting hardware and software problems, device provisioning, and ensuring endpoint protection, all while maintaining clear communication with users

Job Summary

  • The role serves as the primary point of contact for user-reported issues across Windows and macOS environments.
  • Responsibilities include diagnosing hardware problems, managing device provisioning via SCCM or Jamf, and applying OS patches.
  • The company offers competitive compensation, comprehensive health benefits, and opportunities for professional development in an inclusive environment.

Matching Summary

Match Score: 85

Btisolutions is seeking an IT Helpdesk professional to serve as the first point of contact for user-reported issues, primarily in a mixed Windows and macOS environment. The role involves troubleshooting hardware and software problems, device provisioning, and ensuring endpoint protection, all while maintaining clear communication with users.

Salary

Not specified; Not specified; Competitive compensation and comprehensive health offerings

Skills & Requirements

Must-have

  • 2+ years desktop support experience
  • Windows 10/11 administration skills
  • macOS configuration basics
  • ServiceNow or Jira ticketing platform
  • Hardware troubleshooting and imaging

Nice-to-have

  • PowerShell or Bash scripting exposure
  • CompTIA A+ certification
  • Apple Certified Support Professional
  • Microsoft Modern Desktop Associate
  • Commitment to continuous learning

Key Requirements

  • 2+ years of desktop support experience
  • Proficiency with Windows 10/11 and macOS
  • Experience with ServiceNow or Jira Service Management
  • Basic networking knowledge (IP, DNS, DHCP)
  • Relevant entry-level certifications advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter