Technical Support Analyst (bsa) - Travel Technology

Amex GBT

Bangalore, India
3d onsite
Bachelor's degree in cs or it
4+ years corporate travel operations experience
Level 2 technical application support
This is a 24/7 operational role offering necessary training and mentorship to develop technical support capabilities within an inclusive culture

Job Summary

  • This is a 24/7 operational role offering necessary training and mentorship to develop technical support capabilities within an inclusive culture.
  • The position requires managing Level 2 technical support for travel booking, servicing, and corporate applications while responding to critical incidents within defined SLAs.
  • Employees enjoy flexible benefits tailored to their country, travel perks from major providers, and access to over 20,000 learning courses.

Matching Summary

This is a 24/7 operational role offering necessary training and mentorship to develop technical support capabilities within an inclusive culture.

Skills & Requirements

Must-have

  • Bachelor's degree in CS or IT
  • 4+ years corporate travel operations experience
  • Level 2 technical application support
  • Hands-on GDS platform experience (Sabre/Apollo/Galileo/Amadeus)
  • Log analysis tools (Datadog/Kibana/Grafana)
  • Ticketing system proficiency (ServiceNow/Freshservice/Salesforce)

Nice-to-have

  • Experience with Amex GBT applications
  • SharePoint and robotics (Compleat) experience
  • Salesforce and CRM support background
  • ITIL certification
  • Nexthink or Salesforce certification

Key Requirements

  • Bachelor's degree required
  • 4+ years in corporate travel operations
  • Proven Level 2 technical support experience
  • GDS platform expertise mandatory
  • Flexibility for 24x7 rotational shifts

Work Rights

Not specified

Tailored Resume

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