Not specified; not specified; generous employee be...
Fully remote
Customer service or contact centre experience
Debt collection environment experience
Ability to explain complex information clearly
The role involves acting as a key point of contact for employers to help them understand and navigate WorkSafe insurance policies and premium obligations
Job Summary
The role involves acting as a key point of contact for employers to help them understand and navigate WorkSafe insurance policies and premium obligations.
EML fosters a learning culture that allows for continual investment in employees ensuring a long-term career opportunity.
Employees benefit from flexibility to work from home up to 3 days per week along with access to a corporate wellbeing program and generous discounts.
Matching Summary
The role involves acting as a key point of contact for employers to help them understand and navigate WorkSafe insurance policies and premium obligations.
Salary
Not specified; Not specified; Generous employee benefits including annual company incentive scheme
Skills & Requirements
Must-have
Customer service or contact centre experience
Debt collection environment experience
Ability to explain complex information clearly
Strong communication skills for sensitive topics
High attention to detail and organisational skills
Nice-to-have
Experience within workers compensation industry
Understanding of financial concepts or premium calculations
Comfortable working with systems and learning new processes
Ability to prioritise competing deadlines
Collaborative team culture mindset
Key Requirements
Experience in customer service, contact centre, or debt collection environments
Experience within workers compensation, insurance, or regulated environment (highly regarded)
Understanding of financial concepts or premium calculations (advantageous)